Developing The Key People

360 DEGREE FEEDBACK

Initiating behavioral change through 360 degree feedback system

How we sensitised the top management to give up toxic behaviour

Our client is one of world’s largest third party asset management company. Over the years, the attrition rate had been escalating and in the exit interview, the outgoing employees suggested that the top management and the leaders were being too cut throat and insensitive in their approach for a healthy working atmosphere to persist within the company. However, the awareness was found to be lacking at individual level of the concerned cadre, who seemed to be under the impression that showing ruthlessness was the smartest way to motivate subordinates to perform.

One choice for the company was to maintain the status quo and not rock the boat. However, the CEO, being a benevolent leader himself, chose to send the right message across and ensure that his team understood the implication of their toxic behaviour.

Comaea Consulting was called upon to perform this task and our consultants designed a 360 degree feedback system to let the managers know how they were perceived by others and then interpreted the results at individual level to each of the incumbents, who were subpar, so that they realised that their attitudes and behaviour were counterproductive to the company’s interests and leading to high level of attrition rates. Soon they began to improve their ways and the working atmosphere within the organisation improved for the better. The attrition rate dropped.

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